Welcome to the coquo.ca website (hereinafter referred to as the “Website”), operated by Cuisines Steam Inc. Coquo assures you that the respect of your privacy and personal information is of the utmost importance. The Website shall therefore ensure the protection of the personal information it holds in accordance with the provisions of an Act respecting the protection of personal information in the private sector, such information being kept in accordance with the regulations established by law. The information you provide to Coquo shall not be used for purposes other than those provided for by the applicable laws of Quebec and Canada and in accordance with this privacy policy (hereinafter referred to as the “Policy”).

Scope of the Policy

This Policy only applies to this Website. The Policy takes into account the requirements of an Act respecting the protection of personal information in the private sector and any other applicable law. This Policy does not apply to the personal information of employees, consultants or other individuals of Coquo or to any information that is not personal information.

Personal Information

The personal information that Coquo may collect, use, disclose, retain, dispose of or otherwise process, which is collected through the use of this Website may include your name, phone numbers, street address, email address or any other identifiable personal information (hereinafter referred to as “Personal Information”).

Responsibility of Coquo with Regards to Personal Information

Coquo is responsible for all Personal Information collected and has appointed a privacy officer to oversee the respect of this Policy and applicable laws regarding the protection of your Personal Information. If you have any questions, concerns or complaints about the application of this Policy or the management of your Personal Information, please contact our privacy officer whose contact information is listed in the section entitled “Find out more about this policy.”

Collection, Use and Communication of Personal Information 

The Website collects your Personal Information through the following forms:

  • Website registration form;
  • Dissemination form;
  • Correspondence form;
  • Form for a contest.

Personal Information is namely collected through your communication, use of our services or of our Website, purchases of our products, subscriptions to our publications, responses to our surveys, as part of any participation in a contest or other promotion as well as through third-party business partners to whom we provide our products and services.

Personal Information is thus compiled for the purposes of dissemination, correspondence, information and/or for the purpose of personalizing your experience on the Website and we hereby inform you that we disseminate your Personal Information to create and maintain our accounts, offer the best possible customer service, answer your questions, recover our outstanding receivables, understand the needs of our clients, organize and manage various surveys, inform our clients of our offers and promotions and manage fraud and theft cases.

As part of our services, we may need to transfer your Personal Information to suppliers, consultants, employees or third parties for the completion of your project. Please note that some of the suppliers, consultants, employees or third parties with whom we do business may be outside of Quebec.

We take reasonable steps to ensure that your Personal Information is handled in accordance with this Policy, subject, however, to the legal requirements applicable in certain countries other than Canada.


By using the Website or by providing your Personal Information as part of registering to receive content through email from Coquo, you acknowledge and consent to the use of such information in accordance with our Terms of Use and this Privacy Policy. We collect, use and disseminate your Personal Information with your consent or as permitted or required by the applicable laws. Your consent may be express or implied, depending on the circumstances and applicable laws. When you provide us with Personal Information of another person, you are responsible for that information and we assume that you have obtained the valid consent of that person to allow us to collect, use and disseminate such information in accordance with this Policy. Any electronic communication from us or sent by a third party includes instructions informing you on how to unsubscribe from future communications. If you do not consent to this Policy, please do not disclose your Personal Information to us or, where applicable, unsubscribe or send us an email or message to the contact information listed in the section entitled “Find out more about this policy.”

Please note that we will be unable to provide our products and services to you if you withdraw or refuse to give your consent to this Policy concerning the use of your Personal Information.

Cookies and Log Files

The Website uses cookies to facilitate the navigation of the Website. These cookies do not collect your Personal Information. You can change your browser settings to deny cookies. Under no circumstances shall this information be used to identify individuals or their browsing habits outside the Website.

The Website also uses log files to collect statistics and improve our service. The information compiled is of a general nature and does not contain Personal Information. 

If you use a computer in a public place or share a computer with other users, be sure to erase the navigation traces stored in the browsing history before ending each session.


For your convenience, the Website may include hyperlinks to external websites operated by third parties. When clicking on these hyperlinks, you will leave the Website for those of third parties, which may be subject to different privacy policies and practices. This Policy shall no longer be applicable when you leave our Website. Please review the privacy policies of those other websites you are redirected to before providing Personal Information. We are not responsible for the practices of collection, use and dissemination of Personal Information of other entities that you may access through our Website and shall not be liable in this regard.

Individuals Under 18 Years Old

Individuals under the age of 18 should not provide or post any Personal Information on our Website without the permission of their parents or legal guardian. We may request Personal Information from an individual we know to be under 18 years of age for the administration of a contest. If so, we will seek the consent of the parent or legal guardian of such individual before collecting the Personal Information.

Right of Opposition and Withdrawal

The Site is committed to offering you the right to object and withdraw your Personal Information. The right of opposition is understood as the possibility offered to Internet users to refuse to allow their Personal Information to be used for certain purposes mentioned during the collection. The right of withdrawal is understood as the possibility offered to Internet users to request that their Personal Information no longer appears in a file of consultation, diffusion or transmission. To exercise this right, we invite you to contact us through the contact information listed in the section entitled “Find out more about this policy.”


The Website retains Personal Information compiled in a secure environment. In order to ensure the security of your Personal Information, the Website uses SSL protocol when transmitting your information.

The Website is committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your Personal Information. However, since no system offers completely impenetrable security, there is always a risk when you use the Internet to transmit your Personal Information. Any transmission made by you is made entirely at your own risk. Notwithstanding the foregoing, the complete confidentiality and security of your Personal Information are not currently guaranteed on the Internet. Any unencrypted electronic communication transmitted over the Internet is neither secure nor confidential and may be intercepted, lost or modified. You hereby acknowledge and agree that Coquo, its officers, directors, related persons, business partners and employees are not liable and shall not be held liable to you or any third party for damages of any nature whatsoever, whether direct or indirect, incidental, special or consequential resulting from the transmission of confidential information or Personal Information via the Internet and such communications are at your own risk and peril.

Right of Access

If you wish to request access to or make changes to Personal Information in our custody or control, please make a written request to our privacy officer whose contact information is listed above. In all cases, we will deal with access requests or modification in accordance with the applicable laws. In order to exercise this right, we invite you to contact us through the contact information listed in the section entitled “Find out more about this policy.”

Modification of This Privacy Policy

We reserve the unilateral right to make changes to this Policy at any time. Such changes will be posted on the Website and will take effect immediately after posting. If necessary, we will take reasonable steps to inform the concerned customers of any material changes. You can contact us through the contact information listed in the section entitled “Find out more about this policy.”


This Policy and the use you make of the Website are governed by the applicable laws of the province of Quebec and Canada. Should a dispute arise out of the use you make of the Website, such dispute shall be resolved in accordance with the laws applicable in the province of Quebec and Canada, by a competent court of the judicial district of Montreal, province of Quebec.

Find out More About This Policy

If you have any question about this Policy, we invite you to contact us using one of the following methods of communication: 


7865 boulevard Saint-Laurent, Montreal (Quebec) Canada,  H2R 1X1

T: 514 379-3447 | 1-833-607-3447 (toll-free) | info@coquo.ca

Monday to Wednesday from 10 am to 5 pm | Thursday and Friday from 10 am to 6 pm | Saturday from 10 am to 5 pm

© 2018, Cuisines Steam inc.