Delivery times are usually between 5 to 10 working days after the production of your order. The standard delivery charges vary depending on the total amount of your order and according to your destination.
Coquo delivers directly to your door across Canada and the 50 states of the United States via the UPS parcel service. Delivery times vary depending on the destination. However, please allow a minimum of 5 to 10 business days for shipping after the production of your order is completed. Note that an additional delivery period may apply for remote regions as well as for the US states of Alaska and Hawaii.
Standard delivery service offered: curbside
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include removal of packaging materials.
- The delivery terminal will call you when your item arrives to schedule a delivery appointment.
- Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
- Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt.
- A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.
- For inside delivery quotes, contact us HERE for the additional fees.
Coquo is able to offer expedited shipping for some orders. Contact a modular specialist to make a request and get an estimate of the expedited delivery charges.
Delivery - Freight
For larger modules and/or module combination orders, one of our freight partners will contact you as soon as your order is ready to schedule the delivery. Delivery times are variable depending on the destination, please allow 5 to 10 working days.
No other delivery service is available at the moment.
If you live in the greater Montreal area, you can contact a modular specialist to validate the possibility of picking up your order.
Shipping costs are calculated directly at checkout through the website.
INITIUM starter kit
- A flat rate of $15 CAD/USD is required for the delivery of the INITIUM starter kit.
Please note that additional charges may apply for remote areas as well as for the US states of Alaska and Hawaii. For more information on shipping costs, contact a modular specialist who will be happy to help you.
Change of delivery address
It is possible to change the delivery address once your order has left the shipping center. A fee of $100 is required to make this change. Note that there is also an additional delivery time of 1 to 10 business days.
Number of delivery attempts
Our standard shipping service offers a maximum of 3 delivery attempts over a period of 5 working days. You also have the option to retrieve your order from an access point after the first two attempts. After the 3rd delivery attempt your order will be re-shipped to our workshop and the shipping and return costs will not be refunded.
Delivery at a later date
It is possible to hold your order without charge and to postpone the delivery date for a maximum of 5 working days once your order has left our workshop. After this period, additional storage and delivery charges will apply. If your order has not yet left our workshop and you would like to postpone the delivery date, please contact a modular specialist to make a request, please note that storage fees may apply.
If your order is shipped to Canada, sales taxes applicable to your province will be collected.
If your order is shipped to the United States, customs fees are already included in delivery charges.
For more details on delivery methods and fees or for a white glove delivery, please contact us by clicking on the link here.